Privacy Policy
At HorizonVacation.com, we respect and protect your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your personal data when you visit our website, make a booking, or use any of our services. By accessing this website, you agree to the collection and use of your information in accordance with this policy.
1. Information We Collect
We may collect the following types of personal data when you interact with us:
a. Personal Information
Full name
Email address
Mobile number
IC or passport number (if required for travel purposes)
Billing and payment information
Pick-up and drop-off locations
Travel dates and preferences
b. Technical Information
IP address
Browser type and version
Device information
Location data (approximate)
Pages visited and time spent on site (via cookies)
2. How We Use Your Information
Your personal data is used to:
Process and confirm bookings
Provide customer service and trip updates
Respond to inquiries or requests
Send booking confirmations and invoices
Improve website functionality and user experience
Offer promotions, newsletters, or updates (only with your consent)
Comply with legal or regulatory obligations
3. Sharing Your Information
We do not sell your personal data. However, we may share your information with:
Trusted travel partners or drivers (for coordination and logistics)
Payment gateways (e.g., FPX, Stripe, etc.) to process secure payments
Government authorities (if legally required)
IT service providers for website hosting and support
All third parties we work with are required to protect your data in accordance with privacy standards.
4. Data Storage & Protection
We take all reasonable steps to protect your personal data from misuse, loss, unauthorised access, or disclosure. This includes:
Secure servers with encrypted data storage
SSL (Secure Socket Layer) protection on our website
Restricted access by authorised personnel only
Data will be retained only as long as necessary for business or legal purposes.
5. Your Rights
Under Malaysia’s Personal Data Protection Act 2010 (PDPA), you have the right to:
Access the personal data we hold about you
Correct or update your information
Withdraw consent for non-essential uses (e.g., marketing)
Request deletion of your data (subject to regulatory or contractual obligations)
To exercise these rights, please email us at: [your@email.com]
6. Cookies
Our website uses cookies to enhance your browsing experience. Cookies help us understand user behavior, save preferences, and offer targeted promotions. You may disable cookies in your browser settings, but this may affect website functionality.
7. Third-Party Links
Our website may contain links to third-party websites or booking tools. We are not responsible for the privacy practices of these sites. Please review their policies before submitting any personal information.
8. Children’s Privacy
Our services are not intended for children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with data, please contact us immediately.
9. Updates to This Policy
We reserve the right to modify this Privacy Policy at any time. Changes will be posted on this page with an updated “Effective Date.” We encourage you to review this policy regularly.
